Information Technology

Contact Desktop Services

This form is for reporting workstation problems or issues, requesting assistance or asking for general information related to your workstation environment

  • Telephone issues should be reported by calling 611 on your campus phone
  • Authorized departmental FASmail contacts should request account modifications through the FASmail web form

  To reach us by phone for this issue, please call 604.827.4357.



Your Information

Please complete all applicable fields. Please note that all requests to this form are logged.

* = Required Field

eg: 22222 (5 digits, no dashes) for a campus phone;
      6045554444 (10 digits, no dashes) for a external telephone
eg: jsmith@exchange.ubc.ca



How to determine the urgency

Please assist us in serving you better by advising us on the urgency of your request:

Low Request is not timely in nature; request follows standard fulfillment processes.
Medium Request is timely; request follows standard fulfillment processes.
High Request is urgent; request to be completed within the soonest possible timeframe.

The time required for completing requests is directly proportional to the scale, priority and complexity of the request. Incidents and requests will be attended to as soon as possible. Due to high volumes, all incidents and requests will be prioritized accordingly in consideration of all criteria.


Inquiry Details

Please provide as much detail as possible. If reporting a problem, please include any error messages you may have encountered.

© Copyright The University of British Columbia