Information Technology

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Important: Remote support software Teamviewer has been replaced with BeyondTrust as of August 21, 2023

As of August 21, 2023, UBC IT has been transitioned off of Teamviewer and onto BeyondTrust as the remote support software used by our support teams. To get remote support assistance, users will now be directed to the remote support website - https://remote.it.ubc.ca - where they can input their unique session key to enable a support session.

Get Remote Support →

(You will be taken to another website where you will prompted for your session key to enable remote support.)



Your Information

Please complete all applicable fields. Please note that all requests to this form are logged.

* = Required Field

eg: 22222 (5 digits, no dashes) for a campus phone;
      6045554444 (10 digits, no dashes) for a external telephone
eg: jsmith@exchange.ubc.ca
Note: If you do not have CWL ID please enter 'guest' in this field



How to determine the urgency

Please assist us in serving you better by advising us on the urgency of your request:

Low Request is not timely in nature; request follows standard fulfillment processes.
Medium Request is timely; request follows standard fulfillment processes.
High Request is urgent; request to be completed within the soonest possible timeframe.

The time required for completing requests is directly proportional to the scale, priority and complexity of the request. Incidents and requests will be attended to as soon as possible. Due to high volumes, all incidents and requests will be prioritized accordingly in consideration of all criteria.


Inquiry Details

Please provide as much detail as possible. If reporting a problem, please include any error messages you may have encountered.

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