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Systems Service Requests

Systems Service Requests

Please complete all applicable fields. All requests to this form are logged.

This form is for submitting requests relating to server management e.g. ordering new virtual servers, modifying server configuration, backup/restore, university storage grid.

For network-related requests like firewalls, DNS, load balancing, virtual networks, please use the Network Service Requests form.

Request Details

Looking for network related services?
Request Restore
Establish / Modify Backup
Request for Information
Incident
New Request
Modify Configuration
Request for Information
Incident
Change Quota
Incident
New Request
Modify
Remove
Request for Information
Incident
New Request
Modify Configuration
Request for Information
Incident
Modify Configuration
Remove
Request for Information
Incident
New Request
Modify Configuration Request
Access Request
New Request
Modify
Remove
Request for Information
Incident
New Request
Modify Configuration
Remove
Request for Information
Incident
New Request
Modify Configuration
Request for Information
Incident
Add UBC User to Pilot
Change Quota
Request Information
Incident
Other Systems Request
Other Systems Incident
Please select the type of request to be performed.



Contact Information

Authorized Department Contact

Service Subscriber

Don't have an EAD Admin account? Click here.
Incident
Separate multiple email addresses with commas.
Don't have an EAD Admin account? Click here.

Request On Behalf Of

GB

Technical Contact



Request confirmation and ticket details will be sent to the technical contact.

Billing Details

Billing Contact



eg: X-XXXX
eg: jsmith@exchange.ubc.ca
Note that our billing staff will contact you within 7 days.
Note that our billing staff will contact you within 7 days.

Billing Details

Billing Information

eg: X-XXXX
eg: jsmith@exchange.ubc.ca
Note that our billing staff will contact you within 7 days.
Note that billing terms are annual for any of our configuration bundles.
mm/dd/yy
Note that our billing staff will contact you within 7 days.

Billing Details

Billing Information

eg: X-XXXX
eg: jsmith@exchange.ubc.ca
Note that our billing staff will contact you within 7 days.
Note that billing terms are annual for any of our configuration bundles.
mm/dd/yy
Note that our billing staff will contact you within 7 days.

Billing Details

Billing Information

eg: X-XXXX
eg: jsmith@exchange.ubc.ca
Note that our billing staff will contact you within 7 days.
Note that billing terms are annual for any of our configuration bundles.
mm/dd/yy
Note that our billing staff will contact you within 7 days.

Billing Details

Billing Information

Yes
No
Note that our billing staff will contact you within 7 days.
mm/dd/yy

Billing Details

Billing Information

Yes
No
Note that our billing staff will contact you within 7 days.
mm/dd/yy

Technical Details

Please provide us with the appropriate additional information to better respond to your request.

Requesting more than two Virtual Machines?

Download and fill out the multi-VSS request spreadsheet, then attach it to the bottom of this request. Please fill out the details for one of your Virtual Machines by using this form.

Configuration

Name of Virtual Server, eg: ProdWeb1. Your department code will be prefixed to the server name to ensure uniqueness.
Fully qualified domain name, eg: prodweb1.depta.ubc.ca




Please select a configuration bundle or choose "Custom Configuration" to configure the server yourself

To request for additional disks, please specify below in the Request Details / Comments field.

eg: file server

Virtual Network

Enter the hostname of the existing VM that resides on the desired network.
Enter the IP address of the existing VM that resides on the desired network.

e.g. server.ubc.ca. Please list all systems affected by this requests.
e.g. server.ubc.ca. Please list all systems affected by this requests.
e.g. server.ubc.ca. Please list all systems affected by this requests.
e.g. server.ubc.ca. Please list all systems affected by this requests.
Usually name of the host this volume will be attached to e.g. FileServer1
Enter the required size of the volume in GB
Enter the IP address of the host this volume will be attached to
What will this volume be used for e.g. files, databases


Enter the name of your existing Virtual Filer (vFiler)
Choose the preferred time for snapshots
Usually name of the host the volume is attached to e.g. FileServer1
Usually name of the host the volume is attached to e.g. FileServer1
e.g. server.ubc.ca. Please list all systems affected by this requests.
e.g. server.ubc.ca. Please list all systems affected by this requests.
Yes
No
  Production
  Non-production
Enter list of hosts that require access to the requested queues/topics.
List all queues/topics required. Prefix each queue with a unique number.
e.g.
  • 1 - VirtualTopic.App1-Dev.Events
  • 2 - Consumer.App2-Dev.VirtualTopic.App1-Dev.Events
Yes
No
For each queue requested in Queue/Topic Names above, specify the service account(s) that need access, and the role (producer, consumer)
e.g.
  • 1 - eip-svcamqdevl-App1-Dev-1 producer
  • 2 - eip-svcamqdevl-App2-Dev-1 consumer
List all queues/topics that are to be modified
Untitled Document
Department must be onboarded to EAD
In 100GB increments
Department must be onboarded to EAD
In 100GB increments

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