Contact UBC Information Technology

UBCSecure Wireless Network Update
Recent security enhancements to the UBCSecure network may be affecting regular wireless users. If you are experiencing problems connecting, please visit the IT site for more information on what to do if you are affected.

Your Information


Please complete all applicable fields. Please note that all requests to this form are logged.

* = Required Field
** = Additional Information is Required


If you do not have a CWL account, please enter "guest"






Inquiry Details

Select a subject for your inquiry and include your inquiry or problem description in the field below. If this is a support request, please include a full description of the problem, including the error message.

Notice to UBC-O Faculty and Staff

If your request relates to one of the following services, please submit a request for help by logging into iHelp using your UBC Email username and password.

  • Desktop Support
  • Exchange Email Support
  • Departmental Phone Service
  • Network File Storage
  • Network Printing
  • AV and Multimedia
  • Lab Support

For all other inquiries, please use the webform below.

Notice to Novell Account Users

If your request relates to your Novell Account, please visit the Novell Accounts information page.

Notice to UBC Survey Tool Users

If your request relates to creating a new Survey Tool account, please fill out this sign-up form. If you would like to request an additional account, please use this form.

Notice regarding Phone Inquiries

If your request relates to telephone services, please note that you must provide us with your phone number.

Applying for ResTel?

If you would like to apply for ResTel service, please see the ResTel website for application instructions and forms.

UBC Blogs and Wiki

For UBC Blogs support, please visit blogs.ubc.ca.

For UBC Wiki support, please visit wiki.ubc.ca.


Notice to CWL Users

Are you have trouble logging in with your Campus-Wide Login? If so, click here.

Please Note: FASmail account creation and removal can only be requested by authorized departmental FASmail contacts using the following web form: http://web.it.ubc.ca/forms/fasmail/

Additional Information

The fields below are only applicable if you have chosen a subject with a double asterisk (**) beside it. Please provide us with the appropriate additional information to better respond to your request. Only complete the section that corresponds to the subject you have chosen.


Security & Anti-Virus


Internet & Network Access









WebCT Campus Edition / Vista / Connect


Voice Services


(Enter the phone number associated with the phone or telephone service that is experiencing the issue.)

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