Information Technology

Faculty of Applied Science - IT Help Form

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Contact Information

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Request Details









Please assist us in serving you better by advising us on the urgency of your request:

Low Request is not timely in nature; request follows standard fulfillment processes.

Medium Request is timely; request follows standard fulfillment processes.

High Request is urgent; request to be completed within the soonest possible timeframe.

The time required for provisioning is directly proportional to the scale, urgency and complexity of the request. Requests will be attended to as soon as possible. Due to high volumes, requests will be prioritized accordingly in consideration of all criteria.

Examples of what to include in the Description


Example 1:
Supervisor: Dr. Firstname Surname
Computer: computer7.ece.ubc.ca
Location: Kaiser Room 3333
Details: I receive the following error when trying to access my home directory...


Example 2:
Supervisor: Dr. Firstname Surname
Computer: n/a
Location: n/a
Details: I would like to set-up a new website for my team...

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